SERVICE & CUSTOMER CARE
Full 360° support to the production needs of clients, starting with the Technology Transfer & Training courses on setting, maintenance, troubleshooting procedures, continuing with the technical documentation, up to the local technical service centres, coordinated and supported centrally in Italy. This way, Fameccanica aims to meet your every need wherever you are in the world, with skilled technicians capable of specific technical intervention and of providing real production consulting and for the management and updating of the plants.
Before delivering the machine or after the installation at the client's site, we provide training sessions to make the customer able to optimize the performance of its machine. In addition, detailed information are supplied on advanced technological support with an interactive display system, in order to provide an excellent knowledge of the machinery.
Furthermore, the customer can benefit of a remote assistance, available on the website www.fameccanica.com.
Basic training sessions to coach on: machine production processes, machine management via operator interface, setting, maintenance and troubleshooting of process operating units.
Dedicated training sessions to explain: electrical system architecture, machine operating software and to provide information about coding system & bill of materials and electronic documentation package
Machine technical documentation
- Instruction Manuals
- Electronic catalogues
- Technical documentation and drawings (mechanical, electrical, pneumatic and software)
Detailed information on manufactured products
- Process setting cards for quick machine start-up,easy & fast size changeover and for process optimization
We give to your machines a long life and a superior assistance.
- Machine check-up through on-site inspection
- Reject Optimization Service
- Change-over Optimization Service
- Formula Card Optimization Service
- Quality Optimization Service
- Remote assistance via web (on line debugging)
- Expert guided trouble-shooting (augmented reality)
We supply original parts according to your needs, ensuring the best value for money.
"On demand" supply (buy when you need)
- Quick response to your needs (10 people dedicated to you)
- 4 spare-parts centers to be closer to you: Italy, Brazil, China, USA
- 100% quality inspected and warranted materials
- Clear price: ask for our price list
- Delivery at your gate
"On forecast" supply (get parts from the FD stock)
- Cut the parts delivery time and get them in few days
- Save money cutting your inventories in the Plant
- Get the best price ever
- Reduce your paperwork and clerk costs
The expertise as original supplier make us the best choic for the refurbishment of brand-new part.
What we refurbish
- Process Units (ALL)
- Mill rotors
- Silicon Rolls
- Cards (motion and plc)
- Analysis and check-in of your equipment
- Usage of original materials
- Dedicated people and shop
- Quality inspection (static & dynamic)
- Clear price and delivery time for each type of rebuilding
- Door to door service: we pick up and deliver at home
- Warranty on refurbished equipment
- Four Rebuilding centers: Italy, Brazil, China, USA
We supply updating kit, to keep your machinery always at the state of the art. Upgrade Kit
Get the latest process and tecnology improvements
- Increase the speed of your machine
- Improve your MTBF and MTTR
- Reduce your raw-material costs
- Reduce your energy costs
- Prevent the risk of technical obsolescence
The Fameccanica PLUS
- Each kit is specifically designed for your line
- Turn-key approach: FD cares installation and start-up
- Get your original documentation updated