EXCELLENCE IN SERVICE,
PASSION IN CARE
Building relationships with our customers worldwide, leveraging on data and innovative platforms to be there every day. Our mission is to maximize the efficiency of our products throughout their entire life, listening, anticipating and delivering support.
Spare Parts
Rebuilding Service
Technical Support
Training
Upgrading Kits
Performance Monitoring
Control Room
Spare Parts
Spare Parts commercial support in anticipating the needs:
- On-Demand Supply rapid responses, clear prices and lead times.
- On-Forecast Supply your stock in Fameccanica’s warehouse; delivery time reduced, pay per use approach.
- On-Consignment Stock for swift access without delivery delays, with a pay per use approach.
All our stock offer, accessible from MYFAMECCANICA E-commerce. The new platform enables our clients to identify spare parts, navigate through machine structures, verify prices and lead times, generate a shopping cart and monitor orders.
Rebuilding Service
Refurbishing worn-out machine components in strict adherence to our status as the original supplier. Representing the optimal alternative to new parts, our service enables the restoration of diverse components (process units, mill rotors & gib assembly, silicon rolls, knives & anvil, cut & crimp units, among others).
Our process starts with an assessment of the equipment, followed by a check-in procedure. Rigorous quality inspections guarantee compliance with our standards.
Technical Support
A team of technical expert that follow the line throughout the entire lifespan. With check-up and optimization programs, remote assistance and monitoring, on site emergency interventions.
Our commitment is to provide seamless support, utilizing state-of-the-art technology to enhance the efficiency and performance of your lines.
Training
A professional training service, to provide comprehensive guidance both before machine delivery and after installation at the customer's site.
We demonstrate how to optimize platform performance, offering hands-on training sessions. Access to detailed technical documentation on advanced technological devices is also provided, empowering users to leverage the full capabilities of the machine in a digital context.
Upgrading Kits
Upgrade Kits are supplied to provide installed Fameccanica machinery with the newest technologies and product features. They allow the Customer to increase the speed of the line, improve efficiency with less downtime, reduce raw material and energy costs, and mitigate the risk of technical obsolescence.
Our strengths: each kit is specifically designed for the line and we take care of both the installation and start up phases.
Performance Monitoring
Our lines are digital ready from their day one, and this features enable machines to produce and collect large amounts of information.
Performance Monitoring dashboards give you an overview of the production line, by monitoring setting and KPI, to always keep you and your team up to date.
The use of a connected line, guarantees countless advantages:
- early detection of problems
- possibility of performing debugging or preventive maintenance activities
- improving production efficiency
- planning of corrective actions to optimize processes
Control Room
Our advanced algorithms together with our rooted knowledge on the process, give life to a preventive Control Room, that enables a proactive and attentive service.
Our customer service technicians, monitor the daily activities of your connected machinery, to be able to contact the client in case of anomalies to prevent issues.
Building relationships with our customers worldwide.
repairs worldwide in 1 year
spare catalogue
unit spare sold in 1 year
process variable digitally monitored
A unique gateway that keeps us closer to our customers with efficient support. A tailored portal developed to evolve with our customers' needs.