The article by Industria Italiana journalist Piero Macrì recently involved Angelini Technologies-FAMECCANICA on the topics of servitization and digitalization as a lever of change within the value chain.
Through the words of Paola Olivieri, Head of Business Development, our approach to digitalization was described with the application of the digital services we offer that can monitor operation, enhance efficiency, optimize consumption and prevent anomalies.
"Servitization offers the opportunity to become a partner to customers throughout the product life-cycle, but in order to seize it, a change of perspective is needed, moving from a "product-centric" to a "customer-centric" approach, " Paola says, adding, "Our industrial machinery is "connected by-design," thought out already in the design phase to enable a proactive service by the Service that can accompany the customer by anticipating his needs when the machine goes into production. The implementation process is now in progress, and in the coming years we will see more precisely the prospects for growth."
An evolving journey that has seen the main investment in the construction of MYFAMECCANICA, a unique digital touchpoint capable of transforming the relationship with customers on a daily basis by improving their communication and offering increasingly personalized services based on concrete needs. With the use of innovative technologies such as artificial intelligence, augmented reality and advanced sensing to turn machinery into sentinels capable of keeping in touch with customers' daily operations.
Find out more within the following article in Italian.